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Computerless Email
Occasionally spam email messages catch my eye. I recently saw one with this subject: "Send Email and Photos to Loved Ones Who Don't Use a Computer." I'm not promoting this service, but I think it's an...
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Email Scam Competency Testing
Here's something neat - and vital for library staff, both for those who directly provide computer help to patrons and for anyone else who uses a computer in their daily life: A recent Slashdot post...
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A Cloud of Cover Letters
This week we started the first round of interviews for my library's Head of Reader Services position. Which means, I've been reading a lot of resumes and cover letters lately. Since we advertised for...
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Can Anyone Help With This Gmail Issue?
I'm hoping someone can help with a solution to this. A librarian in Florida emailed me with this situation: I recently ran across Google's "phone verification" for Gmail account creation. Essentially,...
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Reference Question of the Week – 3/31/13
This wasn't a very difficult question, and although it didn't have a great ending, I thought it was interesting anyway - and happy we could help because the patron had no where else to go. A patron...
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Reference Question of the Week – 4/21/13
A patron came up to the desk, saying she had an email question. After a bit of a convoluted story, it boiled down to this: she was applying for a job, and emailed her information to their HR person....
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Reference Question of the Week – 11/7/14
This was kind of a funny question, right up until I realized I had created a monster. A patron, who is somewhat new to email, walked up to the desk and said, Patron: I think some of my friends' email...
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